FAQ
Frequently Asked Questions
Everything You Need to Know About Drive4joy Car Subscriptions
General
The concept: What is a car subscription?
With a car subscription you pay a fixed amount per month. For this you get access to your own car and the following additional services are also included as standard:
- All season tires
- Services and repairs
- Insurance with a deductible of 500 euros per incident.
- Road tax
- Roadside assistance, we are available 24/7 at home and abroad.
- A fleet of alternative vehicles; After the minimum term of 3 or 6 months you can switch cars.
- 1000, 2000 or 3000km per month. You can drive more, which costs 20 eurocents incl. VAT per kilometer.
So you drive worry-free. The only thing you have to do yourself is refuel (and charge in the case of an electric car). You can cancel one month in advance. Furthermore, we assume that you maintain the car as if it were your own. Because of course it is (a little).
The 'most important' General Terms and Conditions
Minimum term:
A subscription to Drive4joy is for a minimum of 3, 6 or 12 months. A notice period of 1 month applies. It does not have to be a calendar month. So, for example, if you cancel on June 8, the subscription will continue until July 7.
To end the subscription:
You can cancel the subscription by going to 'my page' on the website. You can manage your entire subscription here. If you cannot reach an agreement, you can always contact us via chat, email or telephone.
Subscription Requirements:
In order to take out the Subscription, the user must:
- Be older than 25 years and have a home address in the Netherlands
- To identify yourself, Drive4joy will use digital identification via IDIN
- Be in possession of a driving license valid in the Netherlands for at least 3 years (class B)
- Meet the creditworthiness requirements set by Drive4joy
- Accept the privacy and subscription terms
- Register a credit card (VISA or MasterCard) with Drive4joy. This credit card is used to pay for all services related to the Subscription
- Also be the main driver of the car. Immediate family members living at the same address as the user may use the car provided they also meet the above requirements, but the subscriber is always responsible
- Maximum 1 subscription per user.
Mileage:
The Subscription has a limit of 12,000, 24,000 or 36,000 km per year. That is 1000, 2000 or 3000 km per month. Driving more is allowed, which costs 20 eurocents per kilometer incl. VAT. The balance is drawn up at the end of the subscription. If more than 2500 kilometers are driven outside the permitted kilometers within the subscription, Drive4joy will charge this in the meantime.
Driving in another country:
The vehicles made available by Drive4joy can only be used within the European Union, Norway, Iceland and Liechtenstein (EEA), Switzerland and the United Kingdom. It is therefore not permitted to use the vehicle outside this area. Drive4joy reserves the right to restrict use outside the Netherlands if special circumstances arise. When used abroad, an administration fee may be charged for any manual handling of tolls, loading costs, parking fees, speeding fines or other surcharges charged abroad related to the car.
Travel outside the Netherlands may not last longer than 60 consecutive days. The costs that are not covered by International Roadside Assistance are at your own expense.
Also look at the General Terms and Conditions on the website: https://drive4joy.nl/en/terms-and-conditions
How does the delivery and return of the car work?
It is free to pick up the car yourself from the dealer where the car is located. The address and name of the dealer are as follows:
Nefkens Nieuwegein
Limburghaven 1, 3433 PK Nieuwegein
Phone number: 030 606 3834
If you don't have time for that, we will do it for you. We can have the car delivered or collected anywhere in the Netherlands for €150. Please let us know when booking or canceling your subscription.
Make sure that you always have a valid driver's license at hand to present to a Drive4joy employee. During the key transfer, a check will also take place regarding the status of the car. An extra walk and a look wouldn't hurt!
Is it easy to cancel a Car Subscription?
Yes! It is very easy to cancel your subscription. A subscription to Drive4joy is for a minimum of 3, 6 or 12 months. After this you can do whatever you want. You can cancel the subscription, but you can also switch cars. If you cancel your subscription, we will of course find that very unfortunate, but that is part of life. At Drive4joy you have a notice period of 1 month. We hope to welcome you again as a Drive4joy customer in the future!
Checklist when returning my car
Make sure the car is clean inside and out. The standard cleaning costs are €50. With a clean car you avoid unnecessary additional cleaning costs.
Take care of the following:
- All keys
- Instruction and maintenance booklet
- MOT form
- License plate card (if physically presented)
- Spare wheel (if equipped)
- Carriage bolts
- Mat set
- Tow bar and possibly removable ball/key (if applicable)
- Charging cable (if applicable)
- Full tank in the case of a petrol car
- Electric car at least 50% charged
- All personal items are out of the car
- All headrests and the parcel shelf
Is there a credit check?
We would like to know whether a new customer can pay the monthly subscription costs.
Before we grant a subscription, the customer must meet the income requirements set by Drive4joy. We will conduct an income check to see whether your Net. Monthly Income is at least 4 times as high as the monthly subscription fee.
To clarify: This is not a BKR registration. We are not affiliated with the BKR. This is not necessary because the subscription only runs for a minimum of 3 months. So you can still apply for a mortgage to buy a house.
How much does a car subscription cost?
The price of a subscription with Drive4joy depends greatly on the car you choose.
You already have a subscription for 399 euros per month. That's for a small city car. The most expensive car we offer is available from 1099 euros per month. This is a luxury hybrid SUV.
Of course we also have cars with a monthly amount in between. Something for everyone! The monthly amount includes everything that comes with 'car ownership' except: parking costs, deductible insurance, electricity/fuel and fines.
What is the difference between a car subscription and leasing?
You can buy, rent or lease a car. And recently you can also subscribe to a car. Then I hear you thinking, isn't a lease the same as a subscription?
The simple answer to that is: No.
Leasing is based on a contract of 3-5 years on average. This means that you as a customer enter into a long-term agreement and have little flexibility and more obligations.
A subscription to Drive4joy is for a minimum of 3, 6 or 12 months. You can then cancel the subscription, pause it or switch cars. So it is a lot more flexible and you can use our entire fleet instead of just 1 car.
What if I don't like my car?
First of all, it is possible to view the car before booking a car. If it later turns out that the car you have chosen does not fully meet your needs, there are two options.
If you are still within the statutory cooling-off period of 14 days, you can return the car or switch cars. We charge 250 euros for this because costs have also been incurred on our side.
If the statutory cooling-off period has already expired, you can change car after the first period of 3, 6 or 12 months. That is a major advantage of the car subscription. As a Drive4joy subscriber you can enjoy complete flexibility!
Can I book my car well in advance?
Unfortunately not. We are completely dependent on the use of the cars and therefore cannot reserve cars for long. Each car has its own agenda, which you can view on our website. It is usual that you can reserve a car about 3 to 8 days in advance.
Sometimes there are cars that will not be available for several weeks. These are cars that we add to the fleet or cars that are currently being driven by another driver. In that case it is possible to book the car on a future date, namely when the car is actually available.
It is important to know that a car subscription is not the same as a rental car. 75% of our users have had the car for longer than 6 months. Your needs can of course change within these 6 months. A car subscription is also a good solution. A small car during the winter months but a larger car in the summer for that holiday to France, for example. You can change your subscription at any time!
If you do not need a car regularly and you are only going to use it for a long weekend or a holiday, then a rental or shared car is a better solution for your needs.
A Drive4joy car as a self-employed person
More and more self-employed people know how to find us for a car subscription.
Our car subscription is ideal for self-employed people.
Our subscription is only for a minimum of 3 months and is therefore extremely flexible. It is worry-free and there is always someone there for you. Exactly the security you need as an entrepreneur!
We can of course put your company name on the invoice so that you can benefit from the tax benefits. Send us a message in the chat if you have booked a car and we will arrange it!
As an expat, can I also apply for a car subscription?
Of course! You do need a Dutch bank account to log in with iDin. You also need a driver's license that is valid in the Netherlands and a Dutch residential address. A credit card is required for payment. This may also be issued by a foreign bank. Contact us and we will help you further!
A Drive4joy car as a company car
It is possible to sign up for a business car subscription with Drive4joy. This can be a tax-efficient option and a great flexible addition to your company’s fleet.
The booking process for a business car subscription is slightly different from that for private customers. After submitting your application, we will contact you within one business day to discuss your requirements. We will then provide you with a tailored proposal. If you agree to the proposal, we will require financial documents from your company: annual (draft) financial statements for an SME (BV) or an income tax return for a sole proprietorship.
Once everything is approved, we will proceed with signing the agreement. After that, you can pick up the car or have it delivered to your location.
The entire process takes approximately one week, provided all requested information is submitted on time.
Our Cars
Are the cars new or used?
We have a mix of new and used cars. The used cars are a maximum of 2 years old when we add them to our fleet. We always ensure that the car is in tip-top condition before we give it to you. The checks and maintenance are carried out by an authorized dealer company. We also ensure a clean inside and outside.
The year of construction is always indicated with the model on the website!
What is the trim level of the cars
You can rest assured that all our cars are well equipped with plenty of options.
We never choose the cheapest version. We want our drivers to enjoy a pleasant driving experience with a lot of comfort.
The version is mentioned in the product title. The product description contains more details. For example, which options the car has as standard and in which color the car is available.
All our cars have automatic transmission. Unless it is explicitly stated that it is a manual car.
Do the cars have a manual gearbox?
All our cars are equipped with an automatic gearbox, unless it is explicitly stated that it is a manual car. Electric cars are always automatics!
We want to offer our drivers a pleasant and comfortable driving experience, which is why we opted for automatics.
Do you have cars available?
Yes! We ensure that we always have available cars! We add new cars to the fleet every week!
Keep a close eye on the website! The website is always up to date. Here you can also find the exact availability and first possible delivery date per car. We need a few days to prepare the car, but we can deliver relatively quickly! We aim to have you on the road within 3 working days!
Check the inventory: https://drive4joy.nl/en/products
When can I start driving?
The website is always up to date. Here you can also find the exact availability and first possible delivery date per car. We need a few days to prepare the car, but we can deliver relatively quickly!
If the car is listed as 'available now' on the website, you can be on the road within 3 working days!
Some cars are only available at a future date. These could be cars that are still with another driver, or new cars that we add to our fleet. With these cars it may take a little longer before you can start driving. However, you can already reserve the car. Be quick, because gone = gone!
Check stock: https://drive4joy.nl/en/products
Can I make a test drive?
No, you can view the car on our location. Send us a message at nl-support@drive4joy.nl if you want to come by. Please note that our location does not have a showroom. It is a distribution location. The cars will therefore not be spick and span when you come to see them.
Are there logos on the cars?
No, there are no additional logos or stickers on the car. You know it's your car and that's what matters most! If you are satisfied with Drive4joy, you can always tell your friends.
Or leave a review at:
Trustpilot: https://nl.trustpilot.com/review/drive4joy.nl
Google: https://g.page/r/CaLx6qqWlAIEEAI/review
Spread the word!
Usage of the Vehicle During the Subscription
My car needs maintenance, what should I do?
You are responsible for minor maintenance yourself. This includes: replenishing window cleaner, antifreeze, oil and coolant, if this is necessary outside of maintenance intervals. The user will not receive any compensation for this.
For major maintenance (periodic, major and minor services), we have partners who help us maintain the cars. If your car indicates that maintenance is required, you can go to any official brand dealer in the Netherlands! The invoice goes directly to us, you don't have to worry about that! You can indicate to the dealer that it is a Drive4joy car. If the dealer cannot find the car in the system, you can communicate the following email address: wagenparkbeheer@stellantis-finance.com
If you have any questions about maintenance, please contact us in the chat and we will help you! 👍
The 'most important' Insurance Conditions
Drive4joy has all-risk insurance for all vehicles. The insurance premium is part of the monthly subscription amount, being the subscription price.
The most important conditions at a glance:
- The insurance has extensive comprehensive coverage and has a deductible for the user of €500.00 per event, this also applies to tire damage. For window damage, the deductible is not applicable if there is an asterisk that can be repaired by a resin treatment. You are liable for a maximum of €68 in the event of window replacement.
- The maximum insured amount for Legal Liability is € 2,500,000 per event.
- If the car is stolen and/or if there is damage to the car, you must immediately inform Drive4joy or the insurance company AON (+31 (0)88-2012680 or drive4joy@aon.nl).
- The insurance is valid in the European Union, Norway, Iceland and Liechtenstein (EEA), Switzerland and the United Kingdom.
To see which actions/events are excluded from coverage and for a complete overview of Drive4joy's insurance conditions, see: https://drive4joy.nl/en/terms-and-conditions
Insurance and registration certificate
We often work with new cars that are used for the first time when booking. As soon as we receive the booking, we register the car for insurance and register it with the RDW.
We will then receive the documents by post a few days later. As soon as we have received the documents, we will send you digital copies of the registration certificate and the green card (proof of insurance)!
Breakdown, damage and replacement transport
Breakdowns and damage are very annoying and can happen to you at any time. That is why we are ready to help you.
Breakdown
Are you standing still and can't drive your car any further? For example, a car that doesn't start or a flat tire? Then you can contact Stellantis Financial Services Assistance, provided by Allianz Roadside Assistance.
Contact +31 (0)20-8512294.
Explain the situation to the emergency center and state your license plate number. If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
Damage
Have you suffered damage to your Drive4joy car?
1. Damage with opposing party
Was an opposing party involved in the accident? Then immediately complete the European Damage Form together with the other party. You can find this form in your car. You can send the completed claim form to: drive4joy@aon.nl.
Contact our partner AON on +31 (0)88-2012680 for further settlement and repair of the damage. Every situation is different, so we will look together for the best solution.
If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
If the car does drive and the damage needs to be repaired immediately, you can take the car to an official brand dealer. The garage is then responsible for providing a replacement car. Please indicate that it is a Drive4joy car. Communication between the garage and us can take place via wagenparkbeheer@stellantis-finance.com.
2. Cause of damage unknown / Damage self-inflicted
Report the damage immediately to AON.
This can be done by telephone on +31 (0)88-2012680 or by email (drive4joy@aon.nl). AON will further settle the damage with you.
If the car is not running, the breakdown center is responsible for alternative transport. This is often a temporary car. If the repair takes longer than a week, in many cases the temporary car will be exchanged for a loan car from the car garage where your car is being repaired.
If the car does drive and the damage needs to be repaired immediately, you can take the car to an official brand dealer. The garage is then responsible for providing a replacement car. Please indicate that it is a Drive4joy car. Communication between the garage and us can take place via wagenparkbeheer@stellantis-finance.com.
What is considered extraordinary wear and tear?
All our cars come with all-risk insurance with a deductible of 500 euros per incident. This means that as a user you will not be faced with a sky-high bill when returning the car. But this does not remove all responsibility from you. We want all users to treat the cars with respect, as you would treat your own car.
To help you as a user and us as a supplier, a Dutch standard has been set up for what is normal and abnormal wear. This helps the leasing and rental industry enormously and gives the user a clear framework in which you do not have to worry. Normal use is defined by anything caused by age and mileage.
Abnormal wear:
Wear on the outside
By the outside we mean paint, mirrors, windows, lamps and things like that. The following points are considered abnormal wear:
- Clearly visible scratches that need to be repainted and cannot be polished away
- Scratches that have gone through the paint, causing rust
- Window damage with cracks or stars that means the glass needs to be replaced
- Damage to the glass of lighting such as headlights, indicators, taillights or fog lights
- Dents that are clearly visible from 1 - 1.5 meters
- Scratches and deformations on the bumpers are assessed discreetly
Wear on the inside
By the interior we mean the seats and everything you touch with your hands. The following points are considered abnormal wear:
- Holes in the dashboard to attach a mobile phone holder, for example
- Breaks, tears or holes in the carpets or chairs
- Cracks or holes in the panels, for example doors and luggage compartment panels
- Damage to the sky upholstery
- Contamination on the seats that cannot be removed in a normal way and will have to be replaced
- Damage to the belts
- Odors that cannot be removed by cleaning. (Think of dog or cigarette smell.)
Unfortunately, we have to charge for these above-mentioned damages. You will receive a damage overview from us with an indication of the repair costs. We automatically debit the costs within the deductible from the credit card we have on file.
How can I best keep my car clean?
We recommend having the car cleaned at a BOVAG affiliated car wash
Find a location via www.bovag.nl/zoek-bovag-bedrijf
Take an additional rim rinse if this is not included
Follow the instructions of the attendants at all times
Everything about All-season tires
All our cars are equipped with all-season tires as standard. These tires have the 'snowflake' on the sidewall. So you can travel to Germany, Switzerland and Austria or Scandinavia with peace of mind!
Tire changes are included in the subscription, provided there is normal wear and tear. You can contact any official brand dealer for this.
Unfortunately, we cannot equip the cars with special winter tires.
Are tire and window damage covered?
Damage to the vehicle's tires is at the driver's own risk. So if you have a flat tire, we will charge the costs up to the maximum applicable deductible. For tire repairs you can go to an official brand dealer near you. Indicate that it is a Drive4joy car. Communication between the dealer and us can be done via wagenparkbeheer@stellantis-finance.com.
In the event of windscreen damage, no deductible applies if you have the window repaired with a resin injection. If the windscreen is replaced, we will charge the costs up to a maximum of €68. For window repair or replacement, please visit: https://dealerglass.nl/?gad_source=1&gclid=Cj0KCQiAnfmsBhDfARIsAM7MKi3dRuIxnqvRIjkc1qsdNhUDfZeUDZQ0iN8aNxkzzAfPXDme0QTerNgaArtKEALw_wcB
Please indicate that it is a lease car from Stellantis Financial Services. If you take the car to a repair point, you can indicate that it is a Drive4joy car. Communication between the repairer and us can be done via wagenparkbeheer@stellantis-finance.com.
I want to apply for a parking permit
If you want to apply for a parking permit, you will need a registration certificate and a lease/subscription statement. We can of course facilitate this for you.
Contact us and we will fix it!
Road tax
Road tax costs are included in the monthly price. All-inclusive really means all-inclusive. So you don't have to worry about this.
Who ensures that the car undergoes an MOT inspection?
An MOT inspection is only necessary after 4 years. All our cars are less than 4 years old when they leave the fleet. So you don't have to worry about this!
The tire pressure light is on, what should I do? (TPWL)
TPMS is a monitoring system found on most modern cars. The purpose of this system is to reduce fuel consumption and increase safety. If the light is on there is no need to panic, it is just a warning and is easy to solve.
You also get this light when you change the tires of a car. You must then have the system recalibrated. Then the car knows that the new values are good and belong to new tires.
Can I change my subscription at any time?
Changes to the subscription can be communicated to Drive4joy a maximum of 14 days after delivery of the car. If you want to exchange the car or cancel the subscription within the statutory cooling-off period, we charge 250 euros for this.
After the legal reflection period has expired, it is not possible to change the subscription within the minimum binding period chosen when entering into the subscription.
Payment
Can I apply for a subscription without a credit card?
No. We only accept bookings paid by credit card. If you have a credit card, you can complete the booking online yourself. Payments with a debit card, payment link or direct debit are not possible.
Are all credit cards accepted?
We accept all credit cards except pre-paid cards. The reason for this is that in the case of a pre-paid card, the credit card company has often not checked whether you are eligible for a credit card. In addition, we cannot debit the monthly costs if no deposit has been made on the card.
All other credit cards are accepted. Including Bunq, Visa and American Express!
When is the first payment?
When booking the car, we check whether there is enough limit on the creditcard. This is not a reservation. We only debit the first monthly amount when we hand over the keys to the car.
You always pay in advance. This also applies to the following months.
What if I return the car in the middle of a month?
The subscription is per month. Not per calendar month. If you get the car on June 8, the next month starts on July 8. It may happen that, for example, you decide to cancel the subscription on January 26. There is then a 1 month notice period. The date on which you will return the car is February 25. You paid on February 8 until March 7.
When you return the car on February 25, we will make a final invoice. We will credit you with any excess paid days. We also check whether there is any damage to the vehicle, whether the car has been returned neatly and whether you have driven extra kilometers. If there are costs involved, we will collect those costs.
You will receive a final invoice by email. You can also see the invoice in 'my page' on the website.
What if I miss a payment?
You always pay for the subscription in advance. If you miss a payment, we will send you a daily reminder by email. You can then pay the outstanding amount via a payment link.
If you are unable to meet the payment obligation within 7 days, we will contact you by telephone. In some cases it is possible to make an arrangement.
However, it sometimes happens that a customer really does not want or cannot pay. In that case we stop the car. You can then no longer drive any further. If you have still not paid within 14 days, we will cancel the subscription unilaterally. We will then reclaim the money through legal action.
Other automatic collections
For example, it may happen that you drive too fast and receive a fine for it. We pay the fine to the authorities. We will forward the fine to you by email and automatically collectthe fine amount + 15 euros administration costs from your account.
There may also be additional costs associated with, for example, damage caused by driving, a dirty car, etc. We will also automatically charge these costs to the credit card in accordance with the general terms and conditions (https://drive4joy.nl/en/terms-and-conditions).
Am I BKR registered?
At Drive4joy you are not registered with the BKR. This means that you can drive stress-free, without experiencing problems when applying for other financing such as a mortgage.
However, we carry out an income check. Before we grant a subscription, the customer must meet the income requirements set by Drive4joy. We will conduct an income check to see whether your Net. Monthly Income is at least 4 times as high as the monthly subscription fee.
No deposit or down payment
Unlike other car subscription providers, we work without a deposit and/or a down payment. The only thing we charge is the monthly subscription fee. Everything is included. So no unforeseen extra costs. We have chosen to keep it as simple as possible.
We assume that you will handle the car with care. After all, it is also (sort of) your own car!
Billing and invoices
An invoice is created for each collection. You will receive the invoice by email. You can also view all your invoices via 'my page' on the website.
For self-employed persons, we offer the option of stating your company name on the invoice. After you have made a booking, you can contact us via chat, email or call. Then we will arrange that for you!